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The Silent Introduction

We’ve all heard the saying “first impressions are the ones that last the longest.” Which is very true, and first impressions are not based only what you say but how you convey yourself non-verbally. This can ultimately determine the future of many business relationships.

Let’s have a look at some suggestions on how you can positively present yourself non-verbally:

  • Make (and hold) eye contact
  • Offer a smile
  • Demonstrate an interest in something that is important to the other person (ie kids, recent holiday, sport etc)
  • Pay attention to who you are speaking to, not what is happening in your surroundings
  • Show that they have your undivided attention
  • Hold a straight, confident, relaxed posture
  • Do not fidget
  • Dress to impress
  • Be well groomed

These all seem straight forward, so why are they so important? Well, in today’s business world whilst communication serves as a basic function on how a message is conveyed, it is critical in determining how effectively and successfully a message is received. There are many highly intelligent people that are talented at what they do but their inability to communicate or lack of emotional intelligence (EQ) holds them back from being truly successful.

For example, you meet with a potential new client and you aren’t dressed well, you are checking your phone every 5 minutes and your mind isn’t 100% in the moment. Do you believe this is going to leave a positive first impression? No. Is it likely to lead to a mutually beneficial professional relationship? Probably not! And this is based on your body language and the non-verbal queues you deliver without saying word.

Effective non-verbal communication will assist with:

  • Showing that you are in agreement/disagreement with the discussion taking place
  • Maintaining professional relationships
  • ‘Reading the room’ to determine the level of interest in the topic of discussion and reacting accordingly
  • Showing that you are confident in your product and/or service
  • Reassuring your client that you genuinely care for them

It is safe to say that you need to ensure that you are not only saying the right things to your clients but also effective in your non-verbal communication. Armed with these tools you are far more likely to maintain healthy and positive business relationships which in turn maximises the chances of a long and successful career.

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