With the number of employees working from home significantly increasing, it is important to have processes in place to ensure adequate supervision and control over these employees, and to ensure services are provided competently in the current circumstances impacted by Covid-19.

Here are some considerations for you when enabling your staff to work from home and managing them remotely:

• Review any work from home policy in light of the current circumstances
• Review and ensure any online systems used, including any online collaboration tools, are secure when working remotely
• Set clear expectations of employee’s performance and responsibilities, including protecting client information

• Ensure staff have access to and follow documented procedures, processes and checklists for carrying out their tasks
• Have regular check-ins with employees to maintain rapport and help them stay motivated
• Encourage employees to have a dedicated workspace at home where possible to help them to focus and be productive
• Be flexible and considerate of any changed circumstances in an employee’s personal situation